Dole Packaged Foods

  • Consumer Response Specialist

    Job Location US-CA-Westlake Village
    ID
    2018-1476
    Category
    Customer Service/Support
    Type
    Regular Full-Time
  • Overview

    As a frontline representative, the selected candidate will be responsible for handling and responding to consumer contacts received in the Consumer Center via 800 #, social media, e-mail, and regular mail.

    Responsibilities

    • Communicate effectively, resolve consumer issues via venues received and encourage repurchase of products.
    • Handle and respond to consumer issues in social media.
    • Accurately and descriptively enter consumer contact and product information into database.
    • Escalate critical or unusual contact cases, incidents or issues to the Consumer Response management.
    • Other duties as assigned.

    Qualifications

    KNOWLEDGE AND SKILL REQUIREMENTS:
    • 2-3 years of call center experience
    • Familiarity with claims procedures
    • Be social media savvy with regard to consumer services
    • Intermediate to advanced knowledge of computer applications including Word and Excel

     

    PREFERRED KNOWLEDGE AND/OR SKILLS:

    • Knowledge of SAP C4C Consumer Response System
    • Food industry experience
    • Bilingual in English-Spanish or English-French verbal and written skills

     

    KEY COMPETENCIES REQUIRED:
    • Excellent oral and written communication skills
    • Efficient time management skills
    • Process and detail oriented
    • Strong problem solving skills
    • Reliable, cooperative, self-motivated and a team player

    EDUCATIONAL REQUIREMENTS:
    • High school diploma or equivalent required
    • Degree in food and/or nutrition a plus

     

    PHYSICAL REQUIREMENTS:
    • Ability to sit and use a computer for extended periods of time; ability to answer phones, and utilize a variety of office equipment. Ability to lift a minimum of 15 lbs. and reach overhead.

     

    TRAVEL REQUIREMENTS:
    • Limited to no travel

     

    All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

     

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